FAQs

What is a Virtual Assistant?

A Virtual PA is a freelance personal assistant, who works remotely, usually from home, for a number of clients.  They are usually highly skilled and experienced in office management and are therefore able to offer a professional level of administrative assistance to add value to your business.

Who can benefit from using a Virtual Personal Assistant?

Almost anyone in business can benefit from a Virtual PA!  Anyone who needs administrative or organisational help will find a Virtual PA invaluable in improving efficiency and reducing costs!

 

What are the key benefits of using a Virtual PA?

The major benefit is the cost-saving: you only pay for the time you need someone, there is no national insurance, PAYE, sick pay or holiday pay to worry about and no cost for office space or equipment.  You also benefit from using your time to concentrate on your main business activities, while receiving expert administrative assistance in the background to help your business to grow.

Will my clients know I am using a Virtual PA?

This is up to you.  When working with you, we are representing your company and, if it suits your business, we can arrange to be seen as part of your organisation by using your company name, email, logo etc.

 

Am I required to purchase a minimum number of hours?

The minimum time is one hour, but after that, it’s entirely up to you.  Ad hoc work is subject to availability of hours and is charged at a premium rate.  Choosing one of our retainer packages provides you with guaranteed hours and enhanced rates.

 

How do I get work to you?

Usually work will be emailed to us or, for transcription, sent as an MP3 or DS2 file.

 

How do I pay?

Payment by BACS transfer is preferred, although a cheque can be accepted.

 

How do I know my business will be kept confidential?

As an experienced PA, confidentiality has always been part of any job description and we pride ourselves on discretion at all times.  We do have a Privacy Policy as part of our Terms and Conditions of Engagement and are registered with the Information Commissioner's Office to comply with the General Data Protection Regulations.

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working together is success' Henry Ford

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